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AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 3 - 7266
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Appointment Type Contingent Permanent
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Under the direction of an Information Technology Specialist 4, SG-25, within the Data Center Services (DCS), UNIX Unit, the Information Technology Specialist 3 will support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS. Specific duties include, but are not limited to, the following:
• Install, configure, and maintain Linux operating systems for several state agencies. This role includes server-side functions and troubleshooting activities that support business-critical applications and activity. Linux administrators manage user access and monitoring system stability and security through daily access and use. As for troubleshooting issues, by examining server log data and reviewing network statistics, installing roles and features, and installing server-side agent software such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.,
• Linux Management of Red Hat Enterprise Linux (RHEL) Server versions 7, 8 and 9, involving configuration of network and storage settings. Candidate will be required to work with the enterprise server application and/or database team(s) to assist in installation and configure of their software,
• Linux systems and servers may require a high level of risk assessment and customer support. Because Linux is an open-source operating system, administrators generally communicate and work with other developers to develop and implement systems extensions,
• Linux administrators also perform regular maintenance and troubleshooting on the server-side. This aspect of the role requires Linux administrators to review and report error logs and work on solutions. Often, Linux administrators will work directly with the system source code to make the necessary changes to ensure reliable performance, and then integrate all amendments into the system as a whole,
• Manage and process work intake, such as requests, incidents, and change requests via the Service Now\ITSM system. Responsibilities include completing work associated with request tasks, submitting change requests for scheduled off-hours tasks, and resolving incidents assigned to DCS LINUX. Provide detailed updates in work notes in accordance with incident severity and service level objectives,
• Participate in On Call rotation with Primary responsibilities. These responsibilities include taking calls from Service desk after business hours (7 pm – 7 am) to remotely administer systems to resolve P1 or P2 incidents while on-call and contact vendor support if\when needed
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.